Refund policy

Request a return within 30 calendar days of delivery. Items must be unused, unwashed and in their original condition, with the original packaging and tags.

Request a return

Email info@saposhbk.com with your order number and the items you want to return. Wait for return instructions before mailing the package.

Return address: Saposh Lingerie, 4619 18th Ave, Brooklyn, NY 11204, United States.

Return shipping and fees

For a change of mind, the customer pays return postage. If we sent the wrong item, or an item arrived damaged or defective, contact us within 14 calendar days of delivery with your order number and a photo of the issue. We cover return postage for merchant errors and damaged or defective items. There is no restocking fee.

Refund timing

We process approved refunds to the original payment method within 3–5 business days after we receive and inspect the return. Your payment provider may take additional time to post the refund.

Exchanges and cancellations

Contact us first. Exchanges depend on availability and cancellations depend on order status. Your applicable consumer rights still apply.